Account Settings & Registration

Password

• I have forgotten my password and can’t access my account

Profile settings

• How can I change my profile settings?

Creating account

• I clicked on the link in the activation email and nothing happened
• What should I do if I did not receive an activation email?

Scheduling - for Mayo study participants

• What should I do if I want to change my Information and Instruction Session schedule?
• What should I do if I want to cancel my Information and Instruction Session?

Questionnaire

• Do I need to complete all of the questionnaire questions?

Account closure

• How do I close my DayTwo account?

Payment & Billing

• Payment guidelines – PayPal or Credit Card
• What should I do if I encounter a problem paying with PayPal?
• What should I do if I encounter a problem paying with a credit card?
• What is the cancellation policy for DayTwo?

Stool Collection Kit

How to use

• What are the guidelines for using the stool collection kit?
• Can the kit be given to or used by someone else?
• What is the recommended time frame for returning my kit and sample?

My Order Status

• What should I do if I have not received my kit?
• How do I check the status of the sample I provided?

Storage

• Should the kit and sample be refrigerated or frozen?

Shipping

• How should I return the kit after collecting my sample?

Barcode

• Should I notify DayTwo of the barcode on my tube?

Re-order

• What should I do if I want to re-order some parts of the kit?
• What should I do if I would like to re-order the kit?

Collection Week - for Mayo Study Participants

CGM (Continuous Glucose Monitoring)

• What should I do if I experience discomfort at the insertion site?
• Does the Continuous Glucose Monitoring need to be calibrated? Do I need to do it?
• How does the sensor work?
• How do I remove the recorder at the end of the week?
• When should I remove the CGM?
• How do I download the data?

See all 9 articles

BGM (Blood Glucose Monitoring)

• How is the finger prick test (calibration) performed?
• How should I use the Blood Glucose Meter?
• What should I do if the finger prick test isn’t successful?
• What should I do if I run out of needles or test strips?

How to use the food & activity logger

• Should I log activities other than meals?
• What should I do if I have trouble installing the activity and food logger?
• Which user name should I use on the activity and food logger?
• What if I forget to log my activity or food?
• What should I do if I can’t find the exact food item I want? Should I just record something similar?

Why and When to Use the Activity & Food Logger

• When should I use the activity & food logger?
• Why should I use the activity & food logger?

Test foods

• What does the Test Food include? When should I eat it?
• Instructions and guidelines - test food

Food consumption during the profiling week

• Should I repeat the same food more than once in order to validate my glucose response?
• Can I consume meals that contain more than one ingredient? Will it affect the interpretation of my results?

Blood tests

• Do I need to have blood tests?
• What should I do with my blood test results?

My Nutrition Plan

Nutrition recommendations

• How long will it take to receive my results?
• Will my personalized recommendations work for close family members?
• Should I only eat recommended meals that are rated A+?
• Will following my personalized recommendations from DayTwo help with weight loss?

Diet plan

• Is the DayTwo plan a full diet plan?
• If I am on a medically prescribed diet now, should I continue following that plan or switch to the DayTwo recommendations?

Why sugar?

• Does the DayTwo plan focus only on the body’s response to sugar?

My Microbiome

DayTwo Microbiome sequencing

• Why do you need my microbiome?
• How is my microbiome analyzed?
• If I had DNA sequencing done elsewhere, can DayTwo use those results?
• What kind of DNA sequencing is performed?

Microbiome changes over time

• Does my microbiome change over time? Will I need to retest my microbiome?

Product Availability

Where and when can I purchase your product?

• When will the DayTwo product be available in the US?
• When will the DayTwo product be available outside the US?

Privacy & Legal

Informed consent - for Mayo study participants

• Should I sign the informed consent agreement?

Privacy

• Who will be able to see my results?
• Who has access to my data?